In this webinar, presented by consulting firm Aspire and CCM-specialist integrator GDOC, we will give you the tools you need to future-proof your approach to customer communications.
Customer communications transformation
Over 70% of CEOs at large enterprises say they are prioritizing digital transformation. By digitizing operations, redefining new business models, and developing a better customer experience, many enterprises hope to become more competitive and stay relevant. However, according to industry analyst and CEO of Aspire, Kaspar Roos, digital transformation projects often overlook customer communication transformation. And yet, this in turn potentially eliminates the positive benefits of transformation. What does it take to successfully transform customer communications transformation and take advantage of the business value it drives? Find all the answers in this 1 hour webinar.
CEO and founder of Aspire, Kaspar has more than 15 years of experience in the CCM space. He has worked with every leading leading CCM technology vendor and many leading service providers. As a leading expert, consultant and recognized thought-leader in the Customer Communications Management, he can support you with your strategy and business development.
Sales Manager for Switzerland, Arnaud is in charge to promote all Gdoc portfolio on the document management area. As a representative of an independent integrator, he recommend the best ECM & CCM software tools to large organizations (banks, insurance, public administration). Working daily with ECM and CCM leading vendors, he goes with his customer building an innovative vision of their digital transformation according to their business objectives.